Frequently asked
questions

Our online chiller simulators are designed to help students learn how HVAC chillers work through hands-on, interactive experience — right from your browser.

No installation needed! Everything runs directly in your browser. Just make sure you're using an up-to-date version of Chrome, Firefox, or Edge.

Here are a few quick tips:

• •Refresh the page
• •Close other tabs or apps that might be using memory
• •Try a different browser
• •Clear your browser cache

If problems continue, please contact us via the Support page or email us at [email protected] with details of the issue (device, browser, and what you were doing).

Yes! Our base simulator is free for students. Some advanced features may require a login or access through a course.

Absolutely. Many instructors integrate our simulators into their coursework. Just check with your teacher to make sure it's approved.

The simulator works best on a desktop or laptop. While it may load on tablets, functionality can be limited.

If you're using a guest session, your progress won't be saved. To save simulations or access advanced features, create a free account or log in with your school credentials (if applicable).

You can learn about:

• •Chiller components and their functions
• •Refrigeration cycles
• •Energy efficiency and COP (Coefficient of Performance)
• •Load variation and system response
• •Fault detection and troubleshooting
• •Environmental impact of chillers

We welcome feedback! You can use the Contact Us form on the website or reach us directly via WhatsApp at 929-420-0549 or email [email protected]. Your input helps us improve the simulator for everyone.

No. The simulator runs directly in your web browser. There's no need to download or install any additional software. All you need is a modern browser (like Chrome, Firefox, or Edge) and a stable internet connection.

Click the "Forgot Password?" link on the login page. You'll be prompted to enter your registered email address, and we'll send you a password reset link. If you don't receive the email, be sure to check your spam/junk folder or contact support.

The simulator is compatible with most desktops, laptops, and tablets. For the best experience, we recommend using a device with a larger screen.

No. As stated in our Terms of Use, all purchases are final, and we do not offer refunds for any payments made for our online services.

Why don't you offer refunds?

Our services involve immediate access to digital content, tools, or features. Because of the nature of digital delivery and the value provided upon purchase or access, we maintain a strict no-refunds policy.

What if I didn't use the service?

Accessing or not accessing the service does not affect our refund policy. Once a purchase or subscription has been made, no refunds are provided, regardless of usage.

What if the service didn't meet my expectations?

We're sorry to hear that. While we don't offer refunds, we do welcome feedback and are happy to help resolve any issues you may be experiencing. Please contact our support team at [email protected] or WhatsApp 929-420-0549.

Are there any exceptions to this policy?

In rare cases involving technical errors or duplicate charges, we may investigate and issue a refund at our sole discretion. To inquire, please contact us within 3–5 business days of the transaction.